Refund policy

Komachi doesn't cover postage and Packaging for returns unless product is received faulty.

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. 

To be eligible for a Refund, your item must be in the same condition that you received it, unused, and in its original packaging. 

To start a return, you can contact us at info.komachitea@gmail.com including your order reference number, the name of product you would like to return and the reason you would like to request a Refund.

Items sent back to us without first requesting a return will not be accepted.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be refunded on your original payment method within 15 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. 
If more than 15 business days have passed since we’ve approved your return, please contact us at info.komachitea@gmail.com.